LOCUSOLVE | Review Request and Response Tracker,,,,,,,,,,,,,
"Ask every customer for an honest review, reply to every review, and keep a clean record. Uses job references instead of personal details.",,,,,,,,,,,,,
"How to use: add a row for each completed job. Use your job or invoice number instead of the customer's name. Record when you asked, whether a review arrived and when you replied.",,,,,,,,,,,,,
"Version 1.0 | Checked against official sources on 9 November 2026 | Free from locusolve.com/free-resources/seo-templates/ | General guidance, not legal advice",,,,,,,,,,,,,
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Job or invoice number,Job completed,Service,Request sent,Channel,Basis for messaging (CASL),Review received?,Platform,Rating,Review date,Reply posted,Replied by,Follow-up needed?,Notes
EXAMPLE (delete): INV-0001,2026-11-03,Example service,2026-11-04,Email with review link,Existing customer: confirm with your adviser,Yes,Google,5,2026-11-06,2026-11-06,Owner,No,Example only
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"Ground rules: ask every customer, not only the happy ones. Never offer discounts, gifts or entries for a review or for changing one (Google prohibits incentives). Staff who review the business must disclose their connection (Competition Bureau of Canada). Commercial emails and texts need consent, identification and an unsubscribe (CASL). Replies should be prompt and personal, without private information or promotions. References: https://support.google.com/business/answer/3474122 | https://www.canada.ca/en/competition-bureau/news/2024/01/online-reviews-posted-by-employees-businesses-could-be-liable.html | https://ised-isde.canada.ca/site/canada-anti-spam-legislation/en",,,,,,,,,,,,,
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"Free template from LOCUSOLVE, Calgary. Want help putting it into practice? Book a free consultation at locusolve.com/book-consultation/ or call 403-383-4306.",,,,,,,,,,,,,