Privacy Policy

This policy explains what personal information Locusolve collects through locusolve.com, why we collect it, who we share it with and how you can reach us about it. LOCUSOLVE (“Locusolve”, “we” or “us”) is a small web design and digital marketing business based in Calgary, Alberta. We handle personal information in line with Alberta’s Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

If you are a client, this policy covers your use of our website. How we handle information inside your project, such as your website content, customer data or advertising accounts, is covered by your service agreement and Article 6 of our Master Service Terms.

The short version

• We collect what you choose to send us, such as your name, contact details and a message, so we can reply and help.
• We do not sell or rent personal information.
• We do not currently send marketing emails, and sending an enquiry or booking a call does not add you to a mailing list.
• Some information is handled by service providers we use to run the business, such as our email, hosting and booking tools. Some of them store data outside Canada.
• You can ask to see, correct or delete the information we hold about you.

Information we collect

When you send an enquiry

Our contact form asks for your name, business name, email address, what you would like help with and a short message, and lets you add a phone number and website address. When you submit it, the details are sent to us by email. The tool the website uses to send email keeps a copy of each email it sends, including enquiries, for 30 days so we can check and fix delivery problems; the copy is then deleted automatically. To block automated spam, the form is checked by Cloudflare Turnstile, a security service that looks at technical information about your browser and connection, such as your IP address, to tell people from automated programs; Cloudflare handles that information under its privacy policy. The website also keeps a scrambled (hashed) form of the sender’s IP address for up to 10 minutes, so it can limit how many enquiries are sent in a row, and a scrambled fingerprint of each enquiry’s email address and message for one day, so the same message is not delivered twice; neither can be turned back into the original details, and the IP address itself is not stored. If the form cannot be sent, for example because a required field is missing, the details you typed are held on the server for up to ten minutes so you do not have to type them again, and are then deleted automatically.

When you book a consultation

Our booking calendar is provided by Cal.com. When you book, Cal.com collects the details the booking form asks for, such as your name, email address and any notes you add, and sends us the booking. The calendar also runs on our booking page while you view it, so Cal.com may receive technical information such as your IP address and browser details and may set cookies. Cal.com handles all of this under its own privacy policy, and the booking appears in our calendar and video-meeting tools.

When you use our free tools

The free tools at locusolve.com/tools do not ask for your name or contact details, do not need an account and do not save your answers.

• Missed Call Revenue Calculator, Google Business Profile self-check, Google Business Profile Photo Optimizer, Social Media Image Resizer and Local Business Schema Generator: everything you enter stays in your browser. Nothing is sent to us or anyone else.
• Google Review Growth Kit: your review link, QR code, messages and calculations are made in your browser, and pasting a Place ID sends nothing to us. If you use the optional search by business name, the business name and city you type are sent to our website, which passes them to Google’s Places service to find matching businesses. Our website makes that request, so Google does not receive your IP address from it. The search terms are not stored.
• Email Signature Generator: your signature is built in your browser and nothing you type is sent to us. A draft is kept in your browser tab, and only there, until you close it. If you add a logo or photo, your browser loads it from the web address you paste, and the social icons are loaded from our website.
• Mobile Responsiveness Checker: the website address you enter is sent to our website, which checks that it is a public website and whether it allows being shown inside another page. The address is not stored. The live preview then loads that website directly in your browser, as any visit would, so that website receives your IP address and browser details under its own policies.
• Local Visibility Grader: the website address you enter, and the business name and city if you add them, are sent to our website. Our website then reads the public pages of that website and sends the address to Google PageSpeed Insights to measure its mobile speed. The result, including the business name and city, is kept on our server for about 10 minutes so a repeat check is quick, and is then deleted automatically.

To stop automated misuse, the tools that contact our website keep a scrambled (hashed) form of your IP address for up to an hour to limit how many checks or searches can be made in a row; it cannot be turned back into your IP address, and the IP address itself is not stored. These tools may also be checked by Cloudflare Turnstile, as described above. Google handles the information it receives under its privacy policy.

When you email or call us

If you contact us directly, we receive whatever you include, such as your name, email address, phone number and the details of your question.

When you browse the website

Like most websites, the server that hosts this website may automatically record basic technical information about each visit, such as your IP address, browser type, the page requested and the time. Where these logs exist, they are used only to keep the website working and secure. The website’s typefaces are served from our own website, so loading a page does not send your details to a font provider.

Why we use it

We use personal information only for the purposes you would reasonably expect when you contact us:

• to reply to your enquiry and talk about your project;
• to schedule and hold consultations;
• to prepare proposals and, if you become a client, to provide and invoice our services;
• to keep the website and our systems secure and working properly; and
• to meet our legal, tax and accounting obligations.

If we want to use your information for a new purpose, we will ask you first unless the law allows otherwise.

Cookies and analytics

Locusolve does not currently use an analytics tool on this website, and we do not set advertising or tracking cookies of our own. WordPress sets cookies only for people who log in to manage the website.

The third-party services on the website do receive information. On our contact page and in the free tools that contact our website, Cloudflare Turnstile receives your IP address and browser details to check that a person is using them. On our booking page, the Cal.com calendar may set cookies and collect technical information. Each provider handles that information under its own privacy policy, linked above.

If we add analytics or advertising tools later, we will update this policy and put any required notice or consent in place before they are used. You can block or delete cookies in your browser settings at any time.

Who we share it with

We share personal information only with service providers who help us run the business, and only what they need to do that work. They include our website hosting provider, our email and business-software providers, Cloudflare for spam protection on the contact form and free tools, Cal.com for bookings, and Google for the business search and speed check in our free tools. If you become a client, we may also use the platforms needed for your project, such as accounting, project-management and advertising tools, as described in your agreement.

We may also disclose information when the law requires it, or to protect our rights or someone’s safety. We do not sell, rent or trade personal information.

Storage outside Canada

Some of our service providers, including Cal.com, Cloudflare and Google, store or process information in the United States or other countries. Information held outside Canada is subject to the laws of that country and may be accessed by its courts, law enforcement and national security authorities. If you have questions about how our service providers outside Canada handle personal information, contact us using the details below.

How long we keep it

We keep personal information only for as long as we need it for the purposes above. Every six months, we review enquiries that did not become projects and delete the related emails. Copies kept by the website’s email-sending tool are deleted automatically after 30 days. Free-tool results and the scrambled IP counters described above are deleted automatically within an hour. Client records are kept for the length of the relationship and afterwards for as long as tax, accounting and legal obligations require. Our service providers may keep their own copies, such as booking records held by Cal.com, server logs or backups, for periods set by their own policies.

How we protect it

We use reasonable safeguards for the sensitivity of the information, including encrypted connections (HTTPS) on this website, access limited to the people who need it, and secure, password-protected accounts with our service providers. No system is perfectly secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm, we will notify you and the regulator as the law requires.

Email from us

We will email you about your enquiry, booking or project. We do not currently send marketing emails such as newsletters or offers. If we decide to start, we will first update this policy, ask for consent as Canada’s anti-spam legislation (CASL) requires, identify ourselves in every message and include a working way to unsubscribe.

Your choices and rights

You can ask us:

• what personal information we hold about you and how we have used it;
• to correct information that is inaccurate or incomplete; and
• to delete your information, or to stop using it for a purpose you previously agreed to, where we are not legally required to keep it.

To make a request, contact us using the details below. We may need to confirm your identity first, and we will respond within the time the law requires. If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Children

This website is for businesses and adults. It is not directed at children, and we do not knowingly collect personal information from children.

Changes to this policy

We will update this policy when our practices change. The date at the top shows when it was last updated. If we make a significant change, we will make it clear on this page.

Contact us about privacy

The Owner of Locusolve is responsible for privacy and answers questions about how Locusolve collects and uses personal information. Send questions, requests and concerns to support@locusolve.com with “Privacy” in the subject line. You can also call 403-383-4306 or write to us through the contact page.

LOCUSOLVE, Calgary, Alberta, Canada.